![]() UITS recommends updating the operating system to a supported version. Furthermore, after February 2, 2021, it will not be possible to download and install Duo Mobile from the Apple Store or Google Play Store. Devices running these OS versions and older will not receive Duo Mobile updates. Support for iOS 11 and Android 7 has endedĭuo has ended support for iOS 11 and Android 7. ![]() If after the third attempt, it still fails, contact your campus Support Center. To use the token, choose it from the drop-down box at the DUO Prompt.Īttempt to log in three times in a row with a new code each time to resync your token to the Duo servers. If you have a phone, it should be your default device. You have multiple devices and attempted to use the token. ![]() When the token is right side up, you should only see digits (not letters), and the word "DUO" and the button should be on the left side. This can happen if you keep it in your pocket or on a keyring.
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